The Challenge
In a political climate where young and old often cross swords, building relationships has never been more important. Our wellbeing and sense of human connection is at stake.
Sam Boyd, Switchback
As a society, we network and transact more than ever but meaningful connection has been increasingly designed out of the services we use and the places where we live and work. Growing evidence shows that when relationships are valued, people are happier and healthier, and businesses and services are more effective and efficient.
Our response
The work of the Relationship Project is critical for us all. Its focus on finding ways to sustain the people-led initiatives that have emerged during the pandemic has the potential to reset the way each of us collaborate and support each other in the future. From learning lessons to providing advice and support the Project is already making a difference.
Ray Shostak, National Audit Office Director
The Relationships Project‘s mission is to make it easier for every organisation, service or place to put relationships at the heart of what they do. To this end, the project is:
- Building a shared body of research and evidence to understand the need for and value of relationship-centred practice
- Developing a range of practical, actionable resources for putting relationships at the heart of what you do, drawing on what’s working elsewhere
- Catalysing collective action to spread relationship-centred practice
Resources
[The Moment We Noticed is] one of the most insightful, thoughtful, inspiring analyses to come out of this terrible time. Humble in tone, profoundly important in content.
Dame Julia Unwin
Selected inspiration, toolkits and resources developed by the Relationships Project:
These tools are fab, and I really love the report [Turning to the Light]. Unlike almost every other report I see, I recognise this, I understand what is being said as important, it rings true with me, it chimes with my concerns, and it is actually useful to me in planning practice.
Jane Williams, Founder CEO of the Magpie Project
- Relationships Heatmap – An interactive diagnostic tool for helping to build stronger, more effective relationships in organisations and communities.
- Bridge Builder’s Handbook – A step-by-step guide to building connections across divides, created with Professor Neil Denton
- Kit for Councils – Supporting local authorities to sustain and enhance community relationships
- Case studies – A growing collection of inspiring, real-life examples of relationship-centred practice in action
- Relationship Maker’s Guide – Five steps for creating the conditions for relationship to flourish
- Story of Lockdown – A storybook for making sense of our experiences of the pandemic
Team
Research

Active Neighbours: Understanding the experiences of Covid volunteers
March 10, 2021
A field guide from the Relationships Project, presenting five ‘types’ of Covid volunteers and key considerations for supporting them to carry on caring.

Through Thick and Thin: How an infrastructure for relationships could unlock the collective action we need to accelerate progress towards a world designed for and around relationships
March 9, 2021
By Iona Lawrence. Drawing on conversations with over 100 people, we advocate for a more joined-up approach to building – and championing – relationships.

Turning to the Light: Looking back and looking forward after one year of Covid
March 8, 2021
Reflecting on what we’ve learnt from one year of Covid, this report makes the case for reflection and recuperation, and then for building energetically on the many positives from this period.

Relationship Makers Impact Report
December 18, 2020
Drawing together our learning from a twelve week peer learning programme with a cohort of community businesses committed to building better relationships.

The Moment We Noticed: The Relationships Observatory & Learning from 100 Days of Lockdown
July 7, 2020
Bringing together learning from 50+ contributors after 100 days of lockdown, this report explores how we can build back better post-Covid, with stronger connections and relationships.

The Relationship-Centred City: Building a better London by building better relationships
March 13, 2020
A report from the Relationships Project unearths learning for cities the world over.

Case studies: relationship-centred practice
February 2, 2020
A collection of inspiring examples of relationship-centred practice from across the UK.

VIDEO: The You and Me Principle
October 9, 2018
How relationships change the world and where to go with what we know. Film of lecture by David Robinson.
Comment
The Relationships Collective: A proposal
Iona Lawrence and Immy Robinson share a vision for building a collective infrastructure to support and inspire a field of relationships
Design ethics and relationship-centred practice
Relationships Project co-lead Immy Robinson writes for Readymag on multiplying power through relationship-centred design practice.
Measuring relationships: What’s the problem?
Kickstarting a conversation around the question of how we capture the added value of a relationship-centred approach, and whether this is a useful pursuit.
Relationship Makers: A review
Reflecting on what we’ve learnt from a twelve week peer learning programme with a cohort of community businesses committed to building better relationships
Introducing the Relationships Observatory
Inviting you to observe, capture and share amazing examples of responses to COVID-19 that have relationships at their heart – all to help us learn for the future.
Coronavirus and social disruption
A view from the Relationships Project on how our lives and relationships are changing as a result of coronavirus.
Imagining a relationship-centred London
In brief In this blog, David shares his reflections on an thoughtful, energetic event in which 25 Londoners reimagined the …
Blueprints, Clues and Cues for relational practice
In brief In this blog, Immy outlines the Relationship Project’s upcoming plans to develop practical tools that support the design …
Joining the dots: The case for relational resettlement
In this piece for Joining the Dots Sam Boyd – Head of Policy, Impact and Communications at Switchback – describes the transformational …
Joining the Dots: Relationship-Centred Public Services
In this piece for Joining the Dots Ray Shostak considers the “enabling conditions” for developing relational practice and suggests a framework for …
Joining the dots: Wallpaper and relationships
In this contribution to Joining the Dots, The Relationships Project Founder David Robinson reflects on the importance of visual clues …
Joining the Dots: Relationships and their impact on Community Hubs
In this contribution to Joining the Dots Arvinda Gohil discusses relationship building in local communities and the importance of organisations …
Joining the Dots: Who is helping who? Co-production and professional boundaries within social care services
In this piece Joining The Dots, Nick Andrews discusses the true nature of co production and how good support is founded in, …
Joining the Dots: Politics as usual or a new beginning?
In this Joining The Dots blog (written back in the days when parliaments sat and terms were predictable, which is …
Joining the Dots: Finding and keeping a home
In this contribution to Joining the Dots, Maeve McGoldrick discusses the importance of relationships in meeting the needs of the 170,000 people …
Joining the Dots: My journey with the Campaign to End Loneliness
In this Joining the Dots blog, In this blog Laura Alcock-Ferguson, the founding Director of the Campaign to End Loneliness, …
Joining the Dots: Everyday Love
In this Joining the Dots blog, Linda Woolston offers a humane and insightful reflection on the role of love …
Joining the Dots: Time for ‘relationship-centred government’? How about it Mr Johnson?
In this Joining the Dots blog, David Robinson, who leads the Relationships Project, challenges the UK’s new Prime Minister to …
Joining the Dots: Digital technology isn’t the enemy of warmth within services
In this Joining the Dots blog, Shift’s CEO (and dad to a 3 year old) Nick Stanhope explores ways in …
Joining the Dots: Practicing Kindness
In this Joining the Dots blog contribution, Ben Thurman reflects on the tensions between kindness and risk, relationships and professionalism, …
Joining the Dots: Building Intergenerational Connections
In this Joining the Dots blog contribution, Sam Dalton looks at the gap in intergenerational relationships in today’s society, and …
Joining the Dots: Embracing the Mess to do What’s Best for People
In this contribution to Joining the Dots, Toby Lowe and Dawn Plimmer discuss funding, commissioning and managing services in a world where …
Joining the Dots: In praise of small everyday relationships
In this Joining the Dots contribution, Steve Wyler discusses the concept of conviviality and the importance of shared spaces where small …
Joining the Dots: The gift through the fence
In this Joining the Dots contribution, Clare Wightman discusses the importance of relationships in removing stigma and reducing exclusion. Clare is CEO …
Joining the Dots: Caring for Carers
In this important and moving piece for Joining the Dots, David Grayson examines the caring relationship and proposes a “new social …
Joining the Dots: Relationships, A Transformative Power
In this Joining the Dots piece, Thomas Neumark shares his learning about relationships from a personal as well as a professional perspective. …
Joining the Dots: The Measurement Challenge
In this Joining the Dots blog series, Immy Robinson – Research and Innovation Lead at Shift – explores some of the knotty …
Joining the Dots: Tending the Spaces
In this Joining the Dots blog series, Michael Little reminds us that relationships are hard won, not always positive, and inevitably influenced …
Joining the Dots: We can do this, we’re doing it now
In this Joining the Dots blog, Shift board member and community worker David Robinson shows what a relational approach looks …
Joining the Dots: Together We Create Community
In this Joining the Dots blog series, Iona Lawrence offers a personal reflection on what relationships mean to her. Iona was the founding …
An ‘equation’ for relationship-centred design
Over the past few months, we’ve been developing a bank of case studies which, we think, demonstrate relationship-centred design in …
Joining the Dots: A Common Field
The Relationships Project is working with others on sharing and discussing ideas. We hope this work will ultimately help to …
Feedback on Relationship-Centred Design Considerations: Round 1
Last month, we (the Relationships Project team) shared a first attempt at a set of relationship-centred design considerations with our …
Extending the Circle
Amongst the responses to the previous blog from the Relationships Project (Talking a little, learning a lot), which discussed ‘circles of …
Talking a little, learning a lot
As we have been shaping our ideas about relationship centred design we have been talking a little and learning a …
Rebooting relationships
I have been collecting some very short stories over the summer. Here’s a handful: The doctor sits on the bed, …
The You and Me Principle
Sign up to stay in touch Loading… Add to the conversation #youandmeprinciple Get in touch D.Robinson3@LSE.ac.uk @davrob5 Page Menu Introduction …
What have we learnt and now what? Part ten of Connecting Well.
David Robinson is Shift’s founder and a community worker in east London. He is currently exploring new work on social isolation at the Marshall Institute. This is the tenth in a series of blogs.
Beauty of Care: Part nine of Connecting Well
David Robinson is Shift’s founder and a community worker in east London. He is currently exploring new work on social isolation at the Marshall Institute. This is the ninth in a series of blogs.
The Heart of the Matter: Part eight of Connecting Well
David Robinson is Shift’s founder and a community worker in east London. He is currently exploring new work on social isolation at the Marshall Institute. This is the eigth in a series of blogs.
Relational offset, the new imperative: Part seven of Connecting Well.
David Robinson is Shift’s founder and a community worker in east London. He is currently exploring new work on social isolation at the Marshall Institute. This is the seventh in a series of blogs.
Humbug or Hallelujah? Part six of Connecting Well
David Robinson is Shift’s founder and a community worker in east London. He is currently exploring new work on social isolation at the Marshall Institute. This is the sixth in a series of blogs.
Joining the Dots: Part five of Connecting Well
David Robinson is Shift’s founder and a community worker in east London. He is currently exploring new work on social isolation at the Marshall Institute. This is the fifth in a series of blogs.
Land of our children: Part four of Connecting well.
David Robinson is Shift’s founder and a community worker in east London. He is currently exploring new work on social isolation at the Marshall Institute. This is the fourth in a series of blogs.
Doing what anyone would do: Part three of Connecting well.
David Robinson is Shift’s founder and a community worker in east London. He is currently exploring new work on social isolation at the Marshall Institute. This is the third in a series of blogs.
Human beings being human: Part two of Connecting well
David Robinson is Shift’s founder and a community worker in east London. He is currently exploring new work on social isolation at the Marshall Institute. This is the second in a series of blogs.
Connecting Well
David Robinson is Shift’s founder and a community worker in east London. He is currently exploring new work on social isolation at the Marshall Institute. This is the first in a series of blogs.